Gomiu offers global shipping. We deliver to all regions, with express options for the US, Europe (7–12 days), Southeast Asia (4–7 days), and the Middle East (12–15 days). More remote areas may take 20 days or more.
After shipment, we email you a tracking number. You can check the status on the courier’s website.www.track718.us/en/
Contact us immediately. We will resend or refund any product that arrives damaged.
Upload your image via the customization page and email us your order number. We’ll design your custom cover for free.
No – custom designs are free for all Luna speakers.
Upload your image on the site, then email support with your order number.
Packaging is recyclable cardboard with minimal plastic.
Download the PDF from our website or get a printed copy in the box.
Email us with your model name and we’ll send the PDF.
Currently no, only Bluetooth is supported. Wi-Fi and app features are in development.
Turn on Luna and enable Bluetooth on your phone, then select "Luna" to pair.
Any device with Bluetooth – phones, tablets, laptops, etc.
Up to 30 feet (9 meters) in open space.
Water-resistant but not waterproof – fine for light rain or splashes.
Over 8 hours per full charge.
Email: support@gomiu.com, Phone: +86 13070204644, Chat on our website, WhatsApp & Facebook.
Monday to Friday, response within 1 business day.
One-year limited warranty covering manufacturing defects.
Contact us with order number, issue details, and photos if needed.
Yes, within 30 days if unused and in original condition.
Yes, we’re exploring future smart audio and tech solutions.